These general terms and conditions of sale (hereinafter the “GTCS”) govern all real estate service provisions, commissions, fees and compensations invoiced by the Agency within the framework of its activities, particularly in matters of sale, rental, property search and related services. They apply both to:
Any signing of a mandate, submission of an offer, acceptance of a service or receipt of an invoice implies full and unconditional acceptance of these GTCS.
The Agency acts as a real estate intermediary and notably provides:
The Agency is bound by an obligation of means, not an obligation of result.
Commissions, fees and charges are defined:
Unless otherwise stipulated, amounts are expressed excluding VAT.
Unless otherwise contractually stipulated:
Due dates:
Any purchase or rental offer submitted by a Candidate through the Agency is deemed firm and irrevocable during its validity period, unless expressly stated otherwise. The offer is considered validly submitted upon its written transmission.
In the event of withdrawal, cancellation or non-compliance with a purchase offer without valid legal or contractual grounds, notably outside any provided suspensive condition, the buyer Candidate shall owe the Agency a lump-sum compensation equivalent to 10 % of the proposed sale price. This compensation covers the steps, negotiations and costs incurred by the Agency.
In the event of withdrawal, cancellation or non-compliance with a rental offer without legitimate grounds, the tenant Candidate shall owe the Agency a lump-sum compensation of 300 €, covering administrative and file management costs.
No compensation is due when cancellation results exclusively from:
Any commission, compensation or service gives rise to the issuance of an invoice stating:
Unless otherwise agreed in writing: invoices are payable within 15 calendar days from their date of issue.
Payment is made by bank transfer or any other means accepted by the Agency. Bank charges are borne by the debtor.
In case of non-payment at due date:
Any dispute relating to an invoice or the application of these GTCS must be formulated in writing, with reasons, within 15 calendar days from the invoice issue date. Failing this, the invoice shall be deemed accepted without reservation.
The Agency cannot be held liable for:
Personal data are processed in accordance with the GDPR and exclusively within the framework of the contractual relationship.
These GTCS are governed by Belgian law. Any dispute relating to their validity, interpretation or execution falls under the exclusive jurisdiction of the courts of the district of the Agency’s registered office, unless mandatory legal provisions provide otherwise, notably in consumer protection matters.
The Agency shall not be held liable for any delay, non-performance or impossibility to perform all or part of its obligations where such non-performance results from a case of force majeure under Belgian law. The following are notably considered force majeure events, without limitation: strikes or social conflicts, IT or telecommunications failures, interruptions of administrative or public services, decisions or injunctions of public authorities, natural disasters, fires, bad weather, pandemics, or any external, unforeseeable event beyond the Agency’s control. In case of force majeure, the Agency’s obligations are suspended for the duration of the event without its liability being engaged.
The Agency reserves the right to modify these GTCS at any time. The applicable GTCS are those in force on the date of signing the mandate or, failing that, on the date of the service, submission of an offer or acceptance of the invoice by the concerned party. The updated GTCS are available upon request and are deemed known and accepted by any person using the Agency’s services.
